Help & FAQS
ELECTRIAUTOPARTS
FREQUENTLY ASKED QUESTIONS
Have questions about ElectriAutoParts and our products? You're in the right place! Our Frequently Asked Questions (FAQs) page is designed to provide you with quick and helpful answers to common inquiries. Whether you're wondering about our refund process, tracking an order, or need assistance with installation, we've got you covered.
If you wish to request a refund for an item purchased from ElectriAutoParts, please contact our Customer Support team at sales@electriautoparts.com or call us at +1 (213) 908-2712. Provide your order details and reason for the refund request, and our team will assist you in processing the refund according to our Refund Policy.
To track your order, simply visit our website and log in to your account. Navigate to the “Order History” section, where you can find details about your recent orders, including tracking information if available. If you encounter any issues or need further assistance, please don’t hesitate to reach out to our Customer Support team.
If you need to modify an existing order, such as changing the shipping address or adding/removing items, please contact our Customer Support team as soon as possible at sales@electriautoparts.com or +1 (213) 908-2712. We’ll do our best to accommodate your request before the order is processed and shipped.
If you need to cancel an order, please contact our Customer Support team immediately at sales@electriautoparts.com or +1 (213) 908-2712. Orders can typically be canceled within a specific timeframe after placement (usually between 1-2 days after placing your order), but once an order has been processed and shipped, cancellations may not be possible.
Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information on international shipping options, rates, and delivery times.
Our products are primarily designed for Tesla vehicles, including Model S, Model X, Model Y, Model 3, and Cybertruck. While some accessories may be compatible with other electric car models, we recommend checking the product specifications or contacting our Customer Support team for assistance.
Installation instructions for our products can vary depending on the item. We provide detailed installation guides for many of our accessories on our website. If you need assistance with installation, please refer to the product page or contact our Customer Support team for guidance.
We understand that fitment issues may arise occasionally. If you encounter compatibility issues with your purchased item, please contact our Customer Support team within our specified return window. We’ll work with you to find a suitable solution, whether it’s a replacement, exchange, or refund according to our Return Policy.
