Return and Refund Policy

At Electri Auto Parts, we value your satisfaction and strive to ensure a smooth experience with our products. Below is our comprehensive return and refund policy to guide you through the process.

Return Conditions:

• Items must be returned within 30 days of purchase.
• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase is required for all returns.
• Certain items, such as electronic components, may be subject to additional return restrictions.
• Returns are not accepted for items purchased through third-party vendors or unauthorized resellers.

Return Process:

1. Contact our Customer Support team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly mark the RMA number on the outside of the package.
4. Ship the item back to us using a trackable shipping method.

Refund Process:

• Once we receive and inspect the returned item, we will initiate the refund process.
• Refunds will be issued to the original payment method within 3-5 business days of receiving the returned item.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:

• If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.

Returning Items Shipped Within the US:

• Returns shipped within the United States are eligible for a full refund or exchange, excluding shipping fees.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Returning Items Shipped Internationally:

• International returns are subject to the same conditions as domestic returns.
• Customers are responsible for all return shipping costs and any applicable customs duties or taxes.

Issues with Your Return:

• If you encounter any issues with your return, please contact our Customer Support team for assistance.
• We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.

Return FAQs:

Q: How long does it take to process a return?

A: Once we receive your returned item, we typically process refunds within 3-5 business days.

Q: Can I return an item purchased through a third-party vendor?

A: Unfortunately, we cannot accept returns for items purchased through third-party vendors or unauthorized resellers. Please contact the vendor directly for their return policy.

Q: What if my item is damaged or defective?

A: If you receive a damaged or defective item, please contact our Customer Support team within 3 days of receiving the order. We will work swiftly to resolve the issue and arrange for a replacement or refund as applicable.

Q: Can I return electronic components?

A: Due to the sensitive nature of electronic components, returns may be subject to additional restrictions. Please contact our Customer Support team for more information.

Contact Us:

• Should you have any questions or concerns regarding our return and refunds policy, please don’t hesitate to reach out to our Customer Support team.
• We’re here to assist you and ensure that your shipping experience with Electri Auto Parts exceeds your expectations.

  PHONE: +1 (213) 908-2712
  Store Location: 301 Los Angeles St, Los Angeles, California, United States
  Email: sales@electriautoparts.com